Refund Policy

This policy explains when a payment to Invory can be refunded. It forms part of our Terms of Service.

1. General rule

Subscription payments are non-refundable, including for a partial or unused period. You may stop using paid features at any time. Access to what you have already paid for continues until the end of the period you paid for.

2. When we will refund

• You were charged more than once for the same period.
• You were charged an amount different from the price shown at checkout.
• A payment went through but your plan was not activated, and we cannot activate it.
• The law requires a refund.

3. Cancelling and auto-renewal

If your plan renews automatically, you can turn renewal off in Settings → Billing before the renewal date. Turning it off stops future charges. It does not refund a period already charged.

4. How to ask

Email support@contact.invory.online within 30 days of the payment, with the email on your account and the date and amount of the payment. We reply within 10 business days. Approved refunds go back to the original payment method through Paystack, which can take several business days to appear.

5. Discounts and promo codes

A refund is for the amount you actually paid, after any discount. Promo codes themselves have no cash value.